Common purchase queries answered
Orders and Shipping
At checkout, you can select your desired shipping option (which will display options upon entering your shipping address/country). If your order qualifies for free shipping it will display at checkout.
We use UPS ground to ship on all orders under 150 lbs (4-5) day transit and Freight on all orders over 150 lbs (4-6 days).
All orders ship within 2 business days of being received, most ship the same or next business day.
You will have the option to create an account at checkout.
For Dealer/Wholesale account creation please click here
Customers will be provided with tracking numbers once labels or BOLs (Bill of Lading) are created.
Credit Card information is never stored or kept on file unless you are a Dealer/Wholesaler
Sales Tax is only charged for customers with a billing address in the state of Texas
We will ship to any country, either from here or from Lonestar in AUS
If you need to swap an item
Returns and Exchanges
All items can be returned for full refund within 14 business days as long as they have never been used or installed.
Custom cut lengths of chain or wire are not available for return.
For customer support call or email us. Please visit our Contact Us page.